Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Aisera AI Service Desk is the enterprise co-pilot that empowers businesses with ChatGPT-like and Generative AI interactions to automate service delivery and support for multiple domains, including IT, HR, Finance, Legal, and Facilities. It provides delightful employee experiences with intelligent conversations across all channels, anytime and anywhere and enables Microsoft Teams to be the central process hub for your company. Aisera harnesses the power of verticalized and domain-specific large language models, automated workflows, and unsupervised AI to understand natural language and context, recognize sentiment and emotion, and seamlessly transition between contexts, languages, and domains to deliver cohesive and personalized responses with a high degree of accuracy and fluency.
With Aisera’s Generative AI, support is fast, automated, proactive and scalable. In days, not weeks, you can cut support costs, improve productivity and boost employee satisfaction.
Show the rest of the publisher’s description (11 more lines)
Features:
400+ integrations to ticketing, knowledge, and IAM systems
1200+ pre-trained workflows for task automation
Conversational AI with 5B+ intents and 1T+ phrases
Omni-channel support (web portal, chat, email, voice, mobile app)
Auto-classification and routing through Ticket AI
Automated AI learning
Agent Assist and next-best actions for agents to resolve tickets
Native support for Service Catalog through Forms
Listening mode for channels in Microsoft Teams
AI-Powered personalized & broadcast messaging
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Plans and pricing as listed
4 listedSources
Publisher resources
9 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.