Sara For Dynamics365
adesso SE · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 6 captures on record
What the publisher says
As described on Microsoft Marketplace.
Meet SARA: your smart sidekick. You talk, SARA handles the rest
Smarter Customer Service, Less Pressure on Your Contact Center
Show the rest of the publisher’s description (33 more lines)
CHALLENGES
Customers expect immediate clarity about questions or issues they might have. At the same time, contact centers face high pressure, agent turnover, and scattered information. Meanwhile, contact centers face high pressure, staff turnover, and fragmented information across systems.
SOLUTION
SARA is your real-time AI assistant that listens in on every customer conversation and instantly shows the right answer — no searching, no switching screens. It summarizes the conversation, logs it automatically into Dynamics 365, and helps agents get more done in less time.
WHAT SARA DOES FOR YOUR TEAM
- Listens live to customer conversations (phone, chat & email)
- Automatically recognizes the customer's question in real time
- Instantly displays the right answer from existing knowledge articles
- Summarizes every conversation — fully logged in Dynamics 365
- All in one screen — no extra clicks or tools
WHO IS IT FOR?
- CX managers aiming to improve KPIs
- Team leads who want better control over performance
- IT architects avoiding extra platforms or maintenance
- Agents who want to focus on the customer – not on juggling tabs
BUILT BY EXPERTS: ADESSO
SARA is developed by adesso, a Microsoft Managed Partner and Genesys partner. With years of experience in the contact center world, we combine deep technical expertise with practical customer service insight. The result? A solution that works — from day one.
SARA WORKS WHERE YOU ALREADY WORK
No new tools. No new screens. No large investment. SARA runs on top of Microsoft Dynamics 365 & Genesys — low-code, fast to deploy, and delivering immediate value.
SARA gives your agents superpowers: real-time answers, fewer actions, and higher satisfaction — all within your existing environment.
WHAT’S THE IMPACT?
- FCR
First-time right answers, fewer repeat calls
- AHT
Shorter conversations, lower costs
- Employee happiness
Less stress, more customer focus
- CX impact
Consistent service, no matter the agent’s experience level
- Lower costs
More efficiency, fewer manual tasks
READY TO SEE IT IN ACTION?
Request a free, no-obligation demo today. In just 30 minutes, we’ll show you how your team can work faster and smarter with SARA.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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