Evidence tier Publisher Attested · 10 captures on record
What the publisher says
As described on Microsoft Marketplace.
Built on the Ada ACX platform, Ada’s AI agents help enterprises deliver extraordinary customer service at lower cost. AI Agents are onboarded with your existing support content and continuously coached to increase resolution, reduce costs, and enhance customer satisfaction.
How it works:
Show the rest of the publisher’s description (10 more lines)
- Reasoning Engine: Orchestrates multiple LLMs to understand inquiries, plan resolution paths, and execute multi-step actions while adhering to your guidelines.
- Agent Performance Center: Provides observability, testing, and analytics to optimize AI Agent performance and drive continuous improvement.
- Conversation Cloud: Deploy across messaging, email, voice, and social channels with context and identity intact.
- Developer Platform: Extend AI Agents with APIs and SDKs for custom surfaces and mobile experiences.
Key benefits:
- Rapid Time to Value: Resolve up to 83% of inquiries using existing content.
- Extensibility: Connect Ada to your tech stack with no code for complex issue resolution.
- Ease of AI Management: Confidently govern and improve AI with robust management tools.
- Scalability: Deploy one AI Agent across every channel, in 50+ languages.
Ada is hosted on Microsoft Azure and uses the latest intelligence from Microsoft Azure OpenAI LLMs. Ada can also be connected to a suite of Microsoft products in order to automatically resolve more complex customer service issues.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- GDPRClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-16
- HIPAAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
2 listedSources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.