IT Helpdesk Bot
Acuvate Software Ltd · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Automate your IT Helpdesk with
Virtual Agents
Show the rest of the publisher’s description (58 more lines)
One-stop intelligent solution for all your IT
support queries & requests.
Get
answers to all your IT-related queries, create & track IT support requests,
reset passwords, receive real-time alerts, update software and much more using
the smart & intelligent IT Helpdesk bot.
We
are offering an exclusive 14-day free-trail. Try our IT Helpdesk bot on MS
Teams and discover the advantages by yourself.
IT
Helpdesk Bot can be quickly installed and added to your Teams. Once you have
done that all you have to say is ‘Hi’ or ‘What can you do’, to get started.
Meet the IT
Assistant:
IT
Helpdesk Bot as a Digital Colleague:
·
Answers natural language queries
·
Provides instant troubleshooting
·
Enables seamless Agent Handover
·
Supports carousels, cards, buttons, and rich media
·
Replies in voice and/or chat
·
Performs Bing search
·
Sends email notifications
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Delivers 24X7 support
·
Increases usability with adaptive UI
·
Provides multilingual support
·
Provides multi-channels access
IT
Helpdesk Bot as a digital IT team member:
·
Improves productivity with RPA edge
·
Enhances performance with guaranteed uptime
·
Secures access with authentication management
·
Enables no code third-party integrations (ServiceNow, Jira, Service Desk Plus,
Salesforce, etc.)
·
Supports ITSM incident management support
·
Provides prebuilt dashboards and analytics
·
Analyses satisfaction scores
·
Designs intuitive admin account
. Tracks outage alerts
Preview
1 image
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
7 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.