Cascade IT
Self-serve IT support powered by AI, grounded in your company's IT knowledge base.
- Registry category
- Cybersecurity & ITIT Operations & Infrastructure
- Vendor
- Cascade AI
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- Additional purchase required
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
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Build Provenance
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Reach Provenance
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Data Provenance
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Compliance Provenance
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What the publisher says
Cascade IT Support is an agent for Microsoft 365 Copilot that helps employees self-serve common IT questions about account access, device provisioning, software, network connectivity, and security. Employees can ask questions in plain language and get grounded answers backed by their company's IT knowledge base.
Prerequisite: Cascade IT Support requires an active Cascade subscription. Your IT administrator must provision your account at app.gocascade.ai before you can use the agent. The first time you talk to it without a provisioned account, you'll be guided through a one-time sign-in (under 30 seconds).
What employees can ask:
Show the rest of the publisher’s description (12 more lines)
- Account access (password resets, MFA setup, SSO, locked accounts)
- Devices and hardware (laptop requests, peripheral orders, replacements)
- Software and access (app installs, license requests, VPN setup, permissions)
- Network and connectivity (Wi-Fi, printers, conference room AV, remote access)
- Security (phishing reports, lost or stolen devices, suspicious activity)
Key capabilities:
- IT-focused conversational AI tuned for employee self-service
- Streaming answers with citations from the company's IT knowledge base
- AI-generated content disclosure on every reply
- Built-in feedback so employees can flag inaccurate answers
For production deployments, Cascade-onboarded customers should use their tenant-provisioned Cascade IT Assistant. To learn more, visit https://gocascade.ai.
Support: support@gocascade.ai
Preview
4 imagesPlans and pricing
Additional purchase required
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Certification pagedocs.microsoft.com (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Company recordVendor website company data, matched on gocascade.ai
Reading the score
Disclosure · how many sources corroborate it
Evidence · what kind of evidence backs it
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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