Evidence tier Publisher Attested · 6 captures on record
What the publisher says
As described on Microsoft Marketplace.
Cascade IT Support is an agent for Microsoft 365 Copilot that helps employees self-serve common IT questions about account access, device provisioning, software, network connectivity, and security. Employees can ask questions in plain language and get grounded answers backed by their company's IT knowledge base.
Prerequisite: Cascade IT Support requires an active Cascade subscription. Your IT administrator must provision your account at app.gocascade.ai before you can use the agent. The first time you talk to it without a provisioned account, you'll be guided through a one-time sign-in (under 30 seconds).
Show the rest of the publisher’s description (13 more lines)
What employees can ask:
- Account access (password resets, MFA setup, SSO, locked accounts)
- Devices and hardware (laptop requests, peripheral orders, replacements)
- Software and access (app installs, license requests, VPN setup, permissions)
- Network and connectivity (Wi-Fi, printers, conference room AV, remote access)
- Security (phishing reports, lost or stolen devices, suspicious activity)
Key capabilities:
- IT-focused conversational AI tuned for employee self-service
- Streaming answers with citations from the company's IT knowledge base
- AI-generated content disclosure on every reply
- Built-in feedback so employees can flag inaccurate answers
For production deployments, Cascade-onboarded customers should use their tenant-provisioned Cascade IT Assistant. To learn more, visit https://gocascade.ai.
Support: support@gocascade.ai
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Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.