AI Document Processor - UK Healthcare

Connectbatch’s AI Document Processor is a secure, NHS‑ready SaaS platform for the automated ingestion, processing, orchestration, and clinical coding support of clinical documents across Microsoft 365 environments.

Designed for Trusts, ICSs, PCNs, and healthcare organisations, the platform streamlines the handling of high‑volume clinical correspondence and unstructured documents while aligning with NHS data governance requirements.

The platform consolidates multiple NHS document entry points, including shared email inboxes, SharePoint libraries, and agents for Microsoft Copilot interactions in Microsoft Teams, Outlook, and chat, into a single, auditable, multi‑tenant processing pipeline.

Documents can be submitted by clinical teams, administrators, or directly through natural‑language requests in agents for Copilot.

Using Azure AI Document Intelligence, AI Document Processor extracts text, tables, key‑value pairs, and clinical entities from letters, referrals, discharge summaries, diagnostic reports, and other healthcare documents. The platform generates clinical coding suggestions to support coding teams and downstream workflows, with outputs transformable into structured, FHIR‑aligned formats or routed through Human‑in‑the‑Loop review workflows for safety‑critical validation.

Each document follows a fully traceable processing journey, including correlation IDs, run identifiers, timestamps, and audit envelopes aligned with NHS operational and governance expectations. No PHI is stored in control‑plane components, and strict tenant isolation ensures secure, multi‑organisation deployment across ICS environments.

Through agents for Copilot, clinicians and staff can initiate document processing directly within Microsoft Teams and Outlook using natural language, for example: “Upload this discharge summary and suggest the relevant clinical codes.” Requests are securely routed via Azure API Management into the AI Document Processor’s ingestion and processing services, enforcing tenant entitlement and access controls.

Connectbatch’s AI Document Processor helps healthcare organisations reduce manual workload, minimise delays in correspondence handling, improve the accuracy of clinical data capture and coding, and accelerate the flow of critical information across pathways of care while maintaining NHS‑aligned security, observability, and governance.

Getting started and onboarding

To use the AI Document Processor, your organisation must have an active subscription and complete one‑time tenant onboarding by a Microsoft 365 administrator.

• [Get started and onboarding guide: ] (https://www.connectbatch.co.uk/ai-document-processor-agent-support/)
• [Support and help: ](https://www.connectbatch.co.uk/ai-document-processor-agent-support/)

Limitations

The AI Document Processor agent is designed for document ingestion and status workflows via Microsoft Teams chat, Outlook, Copilot chat, and supported document hubs (for example Word and PowerPoint).

The current version does not provide meeting‑specific functionality (such as meeting summaries, transcript analysis, or post‑meeting insights). Copilot experiences in Meeting Chat and Meeting Recap are therefore not supported in this release and may be addressed in a future update.

Note: Full document processing and clinical functionality require an active subscription. The service is currently available to UK healthcare organisations. Availability may expand to additional regions over time.