SettleTopRegistry
SettleTopRegistry
← Back to the registry
Agent passport

Helpdesk 365 AI Agent

AI‑powered Helpdesk assistant for faster support inside Microsoft Teams

Registry category
Cybersecurity & ITIT Operations & Infrastructure
Vendor
Apps 365 & HR365
Location
Not disclosed
Reviews
Not rated (0 reviews on the listing)
Listed on
Microsoft Marketplace
Pricing
Additional purchase required
Overall Provenance
1.9/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Apps 365 & HR365
Publisher name on the listing; the matched company record gives no legal name
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
AI‑powered Helpdesk assistant for faster support inside Microsoft Teams
Publisher description
High

Build Provenance

What the agent is built on.

1.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
Not disclosed on this listing
Low
No source on record
Version history
26.324.1738
Registry saw 4 distinct listing states across 10 captures
High

Reach Provenance

How the agent is distributed and adopted.

4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via Microsoft 365
High
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-03-28
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.02 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy
Links on the listing; documents not fetched by the registry
High
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

Helpdesk 365 AI Agent is an intelligent, conversational assistant built on top of Helpdesk 365 and designed specifically for the Microsoft 365 ecosystem. Embedded directly in Microsoft Teams, the AI Agent helps employees and IT/support teams create, manage, and resolve support requests instantly using natural language.

Recognized by G2 as a top‑rated helpdesk software for ease of use and UX, Helpdesk 365 now becomes even more powerful with AI‑driven automation, smart ticket drafting, and instant assistance—without compromising security or simplicity.

  • AI‑Powered Helpdesk Assistant: An intelligent conversational agent built into Microsoft Teams to help users create, manage, and track support tickets using natural language.
  • Conversational Ticket Creation: Users can simply describe an issue in chat, and the AI Agent automatically drafts a structured support ticket with a title and description
  • Secure Microsoft 365 Integration: Built on Microsoft 365 infrastructure, ensuring enterprise‑grade security, tenant isolation, and compliance with Microsoft standards.
  • Modern UI/UX for Productivity: The intuitive interface boosts team efficiency and enhances the customer experience.
  • AI‑Assisted Responses & Guidance: Provides instant answers and guidance for common queries, helping users resolve issues faster or decide whether a ticket is required
  • No Configuration Required: Ready to use with minimal setup—users can start interacting with the AI Agent immediately after installation
  • Works with Helpdesk 365: Fully integrated with Helpdesk 365 to ensure all AI‑generated tickets follow existing workflows, permissions, and reporting
Show the rest of the publisher’s description (18 more lines)

Features

Pricing

KB & Installation

Support

Security & Compliance

Get Started Today: Click the blue "Get it now" button above to start your free, fully featured 14-day trial of Helpdesk 365 AI Agent for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.

Helpdesk 365 AI Agent& Teams App HR365

Link for the knowledgebase: Helpdesk 365 AI Agent knowledgebase

To know more similar products: Apps 365

Prerequisites

SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.

Component information: This app can be added as a Webpart or Full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.

Recommended browsers

Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.

The trial can be turned into a full version by purchasing a license from our website, click here to purchase

For more information, please visit our website Helpdesk 365 AI Agent

Support

If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support

Preview

4 images

Plans and pricing

Additional purchase required

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

Have information about this agent?

Send it to us for consideration

Spot something missing, wrong, or out of date? Share what you know. Every note reaches our team. It does not change the passport by itself: we review it first.

Name

Suggest specific values (optional)
Vendor Provenance

Build Provenance

Reach Provenance

Data Provenance

Compliance Provenance

A note to our team, not a change to the page. Prefer email? Write to support@settletop.com.