Helpdesk 365 AI Agent
Apps 365 & HR365 · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Helpdesk 365 AI Agent is an intelligent, conversational assistant built on top of Helpdesk 365 and designed specifically for the Microsoft 365 ecosystem. Embedded directly in Microsoft Teams, the AI Agent helps employees and IT/support teams create, manage, and resolve support requests instantly using natural language.
Recognized by G2 as a top‑rated helpdesk software for ease of use and UX, Helpdesk 365 now becomes even more powerful with AI‑driven automation, smart ticket drafting, and instant assistance—without compromising security or simplicity.
Show the rest of the publisher’s description (25 more lines)
- AI‑Powered Helpdesk Assistant: An intelligent conversational agent built into Microsoft Teams to help users create, manage, and track support tickets using natural language.
- Conversational Ticket Creation: Users can simply describe an issue in chat, and the AI Agent automatically drafts a structured support ticket with a title and description
- Secure Microsoft 365 Integration: Built on Microsoft 365 infrastructure, ensuring enterprise‑grade security, tenant isolation, and compliance with Microsoft standards.
- Modern UI/UX for Productivity: The intuitive interface boosts team efficiency and enhances the customer experience.
- AI‑Assisted Responses & Guidance: Provides instant answers and guidance for common queries, helping users resolve issues faster or decide whether a ticket is required
- No Configuration Required: Ready to use with minimal setup—users can start interacting with the AI Agent immediately after installation
- Works with Helpdesk 365: Fully integrated with Helpdesk 365 to ensure all AI‑generated tickets follow existing workflows, permissions, and reporting
Features
Pricing
KB & Installation
Support
Security & Compliance
Get Started Today: Click the blue "Get it now" button above to start your free, fully featured 14-day trial of Helpdesk 365 AI Agent for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
Helpdesk 365 AI Agent& Teams App HR365
Link for the knowledgebase: Helpdesk 365 AI Agent knowledgebase
To know more similar products: Apps 365
Prerequisites
SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.
Component information: This app can be added as a Webpart or Full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.
Recommended browsers
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.
The trial can be turned into a full version by purchasing a license from our website, click here to purchase
For more information, please visit our website Helpdesk 365 AI Agent
Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.