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Agent passport

Service

Service modernizes service solutions in agent's flow of work.

Category
Productivity
Registry category
Operations & ProductivityWorkflow & Productivity
Vendor
Microsoftlisted as Microsoft Corporation
Location
REDMOND, WA
Reviews
7 reviews on record
Listed on
Microsoft Marketplace
Pricing
Additional purchase required
Overall Provenance
3.2/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

7.4 / 10
Data element
Answer
Provenance
Source
Legal entity
Microsoft Corporation
Per the official register
High
Crunchbase company data (microsoft.com), fetched 2026-09-01
HQ address
REDMOND, WA
Per the official register
High
BigPicture company data (microsoft.com), fetched 2026-09-20
Crunchbase company data (microsoft.com), fetched 2026-09-01
Ownership
Publicly traded company
From outside company data
High
BigPicture company data (microsoft.com), fetched 2026-09-20
Industry
Software & Computer Services / Software
Sector Technology
High
BigPicture company data (microsoft.com), fetched 2026-09-20
Employee count
10,001+ employees
From outside company data
High
LinkedIn company data (microsoft.com), fetched 2026-09-03
Founded
1975
From outside company data
High
Crunchbase company data (microsoft.com), fetched 2026-09-01
Revenue
$10B+ estimated annual revenue
Estimate; not from filings
High
BigPicture company data (microsoft.com), fetched 2026-09-20
About
Service modernizes service solutions in agent's flow of work.
Publisher description
High

Build Provenance

What the agent is built on.

1.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
Not disclosed on this listing
Low
No source on record
Version history
57.26182.8
Registry saw 4 distinct listing states across 12 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via Microsoft 365
High
Review volume & rating
7 on the marketplace (4)
One source with a review count above zero
High
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-07-03
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.88 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
None on record
Low
No source on record
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

Service brings AI-powered customer service intelligence directly into Microsoft 365 Copilot, right where your team already works, in Dynamics and across Microsoft 365 applications.

Built for the pace of modern customer service, Service helps service professionals get to the right case and customer context faster. Grounded across Dynamics 365 Customer Service and Microsoft 365, it surfaces the information your team needs to understand issues, find answers, take action, and follow up, all without switching between systems. Whether you're a service representative handling cases, a supervisor monitoring team performance, a relationship manager staying on top of customer interactions, or any other service professional, Service is designed to meet you in your workflow and help you do your best work.

Service spans the full service lifecycle through a rich set of capabilities organized around the moments that matter most. It helps manage cases and access customer context with speed and clarity, find and apply knowledge through natural language, draft and send communications with AI assistance, and stay focused with next best action guidance and proactive signals. Supervisors and managers benefit from workforce and queue monitoring, quality coaching tools, and operational insights that keep teams on track. And across all roles, Service supports rich app-in-chat experiences, from generating documents and charts to taking action on records, with the extensibility to customize and expand capabilities to fit your organization's needs.

Show the rest of the publisher’s description (4 more lines)

Service closes the gap between case records, knowledge bases, emails, and conversations, so your team spends less time searching across systems and more time focused on customers.

A Microsoft 365 Global Administrator is required to install and set up Service. Service also requires a paid license to access the app capabilities. For more details, please visit the Dynamics 365 Customer Service website or contact your Microsoft representative.

Click here for more information to get started with Service:

https://go.microsoft.com/fwlink/?linkid=2259507

Preview

3 images

Plans and pricing

Additional purchase required

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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Vendor Provenance

Build Provenance

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Data Provenance

Compliance Provenance

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