Evidence tier Publisher Attested · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
ALVAO IT Service Management for Microsoft Teams
ALVAO for Teams brings IT support directly into Microsoft Teams, so users can get help without leaving the tools they use every day.
Show the rest of the publisher’s description (21 more lines)
When a user describes an issue in a Teams chat, ALVAO surfaces relevant tickets, related assets, and Knowledge Base articles straight away. If the answer is already in the Knowledge Base, the user can read it directly in Teams and resolve the issue on their own. If not, a ticket is created in the same chat — linked to the right service and the right asset.
Key capabilities
Ticket creation and management in chat
- Users submit tickets directly in Teams chat, selecting the appropriate IT service without leaving the conversation
- Agents create tickets from incoming chat messages with one action
- Chat messages can be saved to existing tickets directly from Teams
Smart suggestions on first contact
- When a user describes a problem, ALVAO automatically suggests related open tickets and relevant assets
- Knowledge Base articles are offered in the chat so users can resolve common issues themselves, without opening ALVAO
Agent tools inside Teams
- Integrated ticket dashboard for agents — manage and prioritise work without leaving Teams
- Search and filter tickets by status or solver directly in chat
- Share relevant tickets in conversation to provide context for faster resolution
- Flag key messages as Important or mark them as Solution for clear communication
Notifications and collaboration
- Solvers receive instant notifications in Teams when a new ticket arrives on a service they own
- Agents can follow up with users directly in chat and save the conversation to the ticket record
- Translate messages within Teams without leaving the conversation
Use ALVAO in Microsoft 365 Copilot
Use natural language to find and filter tickets inside Copilot — for example: "Find printer problem tickets with status solved by James Smith."
Note: An active ALVAO account is required to use this app. For assistance with setup, please contact us.
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27017Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27018Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.