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Agent passport

ALVAO

Connect agents and users within one workspace with ALVAO Service Desk for Microsoft Teams.

Registry category
Cybersecurity & IT
Vendor
ALVAO s.r.o.
Location
Czechia
Reviews
12 reviews on record
Listed on
Microsoft Marketplace
Pricing
Additional purchase required
Overall Provenance
3.9/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

4.1 / 10
Data element
Answer
Provenance
Source
Legal entity
ALVAO s.r.o.
Publisher name on the listing; the matched company record gives no legal name
High
HQ address
Czechia
From outside company data
High
Wikidata company data (alvao.com), fetched 2026-08-31
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
1999
From outside company data
High
Wikidata company data (alvao.com), fetched 2026-08-31
Revenue
Not disclosed
Low
No source on record
About
Connect agents and users within one workspace with ALVAO Service Desk for Microsoft Teams.
Publisher description
High

Build Provenance

What the agent is built on.

2.9 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
Saas; cloud providers: Azure
From the certification page
High
Version history
1.1.33
Registry saw 3 distinct listing states across 10 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via Microsoft 365
High
Review volume & rating
12 on the marketplace (4)
One source with a review count above zero
High
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-08-10
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.56 on the marketplace; not an install count
—
No source on record
Listing type
Self attested app
From the listing
High

Data Provenance

What the vendor discloses about data handling.

4.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Does not process Microsoft customer data
From the certification page
High
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Deletes personal data on request: N/A
From the certification page
High
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

2.4 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Does the app comply with Service Organization Controls (SOC 2)? Yes
Vendor self-attested for this agent
High
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Vendor self-attested for this agent
—
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Vendor self-attested for this agent
—
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 App Certification (self attested)
Certification page hosted by the marketplace operator
High

What the publisher says

ALVAO IT Service Management for Microsoft Teams

ALVAO for Teams brings IT support directly into Microsoft Teams, so users can get help without leaving the tools they use every day.

When a user describes an issue in a Teams chat, ALVAO surfaces relevant tickets, related assets, and Knowledge Base articles straight away. If the answer is already in the Knowledge Base, the user can read it directly in Teams and resolve the issue on their own. If not, a ticket is created in the same chat — linked to the right service and the right asset.

Show the rest of the publisher’s description (20 more lines)

Key capabilities

Ticket creation and management in chat

  • Users submit tickets directly in Teams chat, selecting the appropriate IT service without leaving the conversation
  • Agents create tickets from incoming chat messages with one action
  • Chat messages can be saved to existing tickets directly from Teams

Smart suggestions on first contact

  • When a user describes a problem, ALVAO automatically suggests related open tickets and relevant assets
  • Knowledge Base articles are offered in the chat so users can resolve common issues themselves, without opening ALVAO

Agent tools inside Teams

  • Integrated ticket dashboard for agents — manage and prioritise work without leaving Teams
  • Search and filter tickets by status or solver directly in chat
  • Share relevant tickets in conversation to provide context for faster resolution
  • Flag key messages as Important or mark them as Solution for clear communication

Notifications and collaboration

  • Solvers receive instant notifications in Teams when a new ticket arrives on a service they own
  • Agents can follow up with users directly in chat and save the conversation to the ticket record
  • Translate messages within Teams without leaving the conversation

Use ALVAO in Microsoft 365 Copilot

Use natural language to find and filter tickets inside Copilot — for example: "Find printer problem tickets with status solved by James Smith."

Note: An active ALVAO account is required to use this app. For assistance with setup, please contact us.

Preview

4 images

Plans and pricing

Additional purchase required

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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