ServiceDesk Plus Cloud for Microsoft Teams
Zoho Corporation Private Limited · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Publisher Attested · 10 captures on record
What the publisher says
As described on Microsoft Marketplace.
Designed for Microsoft 365 Copilot, Leverage Microsoft Teams as an additional channel for your IT support with ServiceDesk Plus Cloud. The cloud version of ServiceDesk Plus now integrates with Microsoft Teams, Outlook, Microsoft 365 and Microsoft 365 Copilot, helps you bolster your ITSM by becoming more collaborative and efficient.
Service desk teams can now integrate the incident management module of ServiceDesk Plus as a tab inside their organization's Teams interface. This enables technicians and end users to perform a host of request management activities, including
Show the rest of the publisher’s description (21 more lines)
- Access the tabs like Dashboard, Scheduler, Tech Availability Chart, Tasks, Reminders, and Announcements from within the home page.
- Picking up incidents or assigning them to other technicians.
- Initiating remote sessions or initiating meetings with end users through Microsoft Teams to diagnose incidents.
- Resolving and closing requests, and marking FCRR, if applicable.
- Tracking the status of user requests with real-time updates and notifications.
- Boost productivity and efficiency with the ServiceDesk Plus Cloud agent for Microsoft Copilot, using natural language prompts
Channeling major incident management.
Handling major incidents is always a challenge, and could turn out to be a disaster if a business doesn't know the status of an incident. It's also important that any possible workarounds and solutions are quickly and easily shared with end users to avoid repeat and duplicate incidents.
Service desk teams can leverage conversations in Teams to:
Tag relevant and necessary service desk members to get them working on tasks.
Post regular updates about each incident to the members of a channel, including service desk teams and end users.
Search and publish relevant solutions from ServiceDesk Plus.
Handling tickets through chatbots.
Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle. The built-in Teams chatbot now allows them to interact with ServiceDesk Plus to fetch information and perform various service desk actions right from within Teams for quicker resolution. Technicians can perform activities like adding notes, approving requests, picking up requests, assigning requests to technicians, and resolving tickets through the actionable cards within the chat window. The list of chatbot commands include:
- Select instance: To select the ServiceDesk Plus Cloud instance.
- View all requests: To display all open requests that the technician has access to.
- View my open requests: To display all open requests that are assigned to the technician.
- Pending approvals: To show all the pending approvals associated with the technician, then approve them with another command.
- Search request "Search_key": To search a request with keywords.
- Create request "subject": To create a new service desk request with the defined subject.
An active subscription to ServiceDesk Plus Cloud is required, please do sign up for 30 days free trial via our website
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- CSA STARClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27017Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- GDPRClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-15
- ISO/IEC 27018Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- HIPAAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.