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Agent passport

ServiceNow Otto (Now Assist)

Find answers, file requests and complete routine ServiceNow tasks within chat!

Registry category
Cybersecurity & IT
Vendor
ServiceNow (ServiceNow, Inc.)
Location
SANTA CLARA, CA
Reviews
696 reviews on record
Listed on
Microsoft Marketplace
Pricing
Additional purchase required
Overall Provenance
5.0/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

7.4 / 10
Data element
Answer
Provenance
Source
Legal entity
ServiceNow, Inc.
Per the official register
High
BigPicture company data (servicenow.com), fetched 2026-09-20
HQ address
SANTA CLARA, CA
Per the official register
High
BigPicture company data (servicenow.com), fetched 2026-09-20
Ownership
Publicly traded company
From outside company data
High
BigPicture company data (servicenow.com), fetched 2026-09-20
Industry
Software & Computer Services / Software
Sector Technology
High
BigPicture company data (servicenow.com), fetched 2026-09-20
Employee count
29,187 employees (10K+ range)
From outside company data
High
BigPicture company data (servicenow.com), fetched 2026-09-20
Founded
2004
From outside company data
High
BigPicture company data (servicenow.com), fetched 2026-09-20
Revenue
$10B+ estimated annual revenue
Estimate; not from filings
High
BigPicture company data (servicenow.com), fetched 2026-09-20
About
Find answers, file requests and complete routine ServiceNow tasks within chat!
Publisher description
High

Build Provenance

What the agent is built on.

4.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Microsoft Graph
From the certification page
High
Hosting model
IsvHosted
From the certification page
High
Version history
1.6.3
Registry saw 4 distinct listing states across 12 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via Microsoft 365
High
Review volume & rating
696 on the marketplace (4.08)
One source with a review count above zero
High
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-08-20
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.87 on the marketplace; not an install count
—
No source on record
Listing type
Self attested app
From the listing
High

Data Provenance

What the vendor discloses about data handling.

4.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Does not process Microsoft customer data
From the certification page
High
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Data access requirements
4 permission scopes requested
TeamsAppInstallation.ReadWriteForUser, User.ReadBasic.All, offline_access, +1 more
High

Compliance Provenance

What standards the vendor meets, and who verified them.

3.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Has the organization achieved a Service Organization Controls (SOC 2) Certification? Yes
Vendor self-attested; company-wide, not specific to this agent
High
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Vendor self-attested for this agent
—
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Vendor self-attested for this agent
—
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
Has the organization achieved a Service Organization Controls (SOC 1) Certification? Yes
Vendor self-attested; company-wide, not specific to this agent
—
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
FedRAMP Authorized, High impact: Government Community Cloud
On the FedRAMP Marketplace for this vendor's product, matched by web domain; this agent is not named
High
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 App Certification (self attested)
Certification page hosted by the marketplace operator
High

What the publisher says

ServiceNow Otto allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Otto you can:

Find answers to frequently asked questions

Resolve common IT requests and HR tasks

Show the rest of the publisher’s description (5 more lines)

Execute routine ServiceNow actions

Interact with live agents to resolve more complex requests

For customers using Microsoft 365 Copilot and Otto (ServiceNow's AI platform), you can extend the capabilities by leveraging AI to improve user productivity and efficiency with Copilot.

Note: Users must have an active ServiceNow account in order to use Otto capabilities in Teams and Copilot

Reach out to us by visiting our Contact Us page.

Preview

3 images

Plans and pricing

Additional purchase required

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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Vendor Provenance

Build Provenance

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Data Provenance

Compliance Provenance

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