ServiceNow Otto (Now Assist)
ServiceNow · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Publisher Attested · 10 captures on record
What the publisher says
As described on Microsoft Marketplace.
ServiceNow Otto allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Otto you can:
Find answers to frequently asked questions
Show the rest of the publisher’s description (6 more lines)
Resolve common IT requests and HR tasks
Execute routine ServiceNow actions
Interact with live agents to resolve more complex requests
For customers using Microsoft 365 Copilot and Otto (ServiceNow's AI platform), you can extend the capabilities by leveraging AI to improve user productivity and efficiency with Copilot.
Note: Users must have an active ServiceNow account in order to use Otto capabilities in Teams and Copilot
Reach out to us by visiting our Contact Us page.
Preview
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Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMP AuthorizedConfirmed95%, domain-verifiedGovernment Community Cloud is FedRAMP Authorized at High impact (domain match)FedRAMP Marketplaceregistry recordas observed 2026-08-27
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27017Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27018Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 1Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-07-16
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.