Convin
Maximize Business Output Across Customer-Facing Teams: Sales, Support, and Collections
- Category
- Contact Center AI
- Registry category
- Marketing & Sales
- Vendor
- Convinlisted as Convin.AI
- Location
- Not disclosed
- Reviews
- This marketplace has no ratings
- Listed on
- Google Cloud Marketplace (+1 sibling listing)
- Pricing
- 3 plans listed
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
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What the publisher says
Convin is a state-of-the-art conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into the real-time suite, post-call analysis suite, and conversation insights, addressing critical challenges such as manual intervention and reactive quality assurance.
Convin's transformative impact is evident across multiple domains, such as Insurtech, E-commerce, Edtech, Hospitality and Travel, Real Estate, Healthtech, BPOs, Airlines, and Fintech.
Convin’s Products & Services:
Show the rest of the publisher’s description (28 more lines)
- Post-Call Suite
a. Automated Quality Management
b. Automated Agent Coaching
c. Learning Management System
d. Mobile App
- Convin Insights
a. AI insights
- Real-Time Suite
a. Agent Assist
b. Supervisor Assist
Convin integrates with cloud telephony, dialer, and video conferencing platforms to fetch/record and analyze all conversations.
With Convin, customers can achieve the following:
- 21% Increase in Sales
- 27% Increase in CSAT
- 25% Increase in Retention Rate
- 12% Increase in Repeat purchases.
- 100% Compliance monitoring
- 17% Increase in Collection Rate
- 56 sec lower AHT(average handle time)
- 60% decrease in Ramp time
Convin Unique Positioning
- In-house speech-to-text models
- High transcription accuracy
- Generative AI Powered Feedback Mechanism
- Automated coaching
- Offers real-time monitoring, guidance, and coaching
- Convin Mobile Application
- Omnichannel QA- Call, Chat, and Email
Plans and pricing
3 plans listed
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingGoogle Cloud Marketplace (opens in a new tab)
Reading the score
Disclosure · how many sources corroborate it
Evidence · what kind of evidence backs it
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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