Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
HISHOO Simulator for Contact Centers
Your agents sell and serve customers better – they gain practical experience even before their first real call
Show the rest of the publisher’s description (5 more lines)
Do standard trainings really prepare agents for today’s challenges?
High costs, lack of realism, and high turnover make onboarding new employees in contact centers take too long and deliver limited results.
- We throw newly hired CC agents into the deep end, not always prepared → we lose customers and additional revenue.
- New agents get stressed because they haven’t developed practical habits on how to handle conversations with “difficult clients” on “difficult topics” → agents leave, and the cost of losing an agent after onboarding can reach up to 35,000 PLN.
- The low prestige of the CC agent profession → we face difficulties attracting people to companies.
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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