C1Conversations
Making Complexity Simple
- Category
- Data
- Registry category
- Marketing & Sales
- Vendor
- Convergeone, Inc.
- Location
- Not disclosed
- Reviews
- This marketplace has no ratings
- Listed on
- Google Cloud Marketplace
- Pricing
- 4 plans listed
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
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Reach Provenance
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What the publisher says
Accelerate the Digital Transformation of legacy Avaya & Cisco Contact Center Infrastructures (CCI).
C1Conversations is an Integration Platform as a Service (IPaaS) that orchestrates the integration of next-
gen applications, digital channels, cloud solutions, internal databases, and systems (CRM, ITSM, ERP)
Show the rest of the publisher’s description (17 more lines)
into legacy, premise, cloud, or next-gen CCI.
No need for “Rip & Replace”. C1Conversations’ Microservices Architecture fully leverages and
integrates current and future CCI investments and accrued knowledge, orchestrating integration of
capabilities of next-gen and cloud solutions available for CX Journeys. This strategic approach results in a
significant reduction in timeframes for deployment and business value measured in weeks and months
as opposed to months and years, respectively.
Via C1Conversations AI-based Intelligent Virtual Assistants (IVA), only meaningful interactions reach
human agents, improving agent experience and call containment. Companies offering C1Conversations
IVA’s next-generation self-service options to end-users who prefer these channels, improve customer
loyalty, generating additional revenue. At the same time, Agent Empowerment reduces turnover and
operational costs.
Real-time Analytics accelerate ROI. C1Conversations not only orchestrates the interactions of systems
and applications but the data they generate. Real-time analytics identify new revenue opportunities,
boost productivity, and create insights into your CX journeys.
Future proofs and makes legacy CCI cloud relevant. C1Conversations de-risks future technology
decisions while eliminating the complexity and fragility of tactical off-the-shelf solution integrations.
C1Conversations delivers CX Innovation, creating a clear Competitive Advantage and Brand Loyalty
Plans and pricing
paid
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingGoogle Cloud Marketplace (opens in a new tab)
Reading the score
Disclosure · how many sources corroborate it
Evidence · what kind of evidence backs it
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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