Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Enhance customer experiences with CiphraX’s Real-Time Voice AI OS
A Voice-First AI Agent Platform for Enterprise Contact Centers and SMBs
Show the rest of the publisher’s description (22 more lines)
CiphraX enables organizations to modernize customer interactions with a real-time voice AI platform designed for contact centers and service teams. The platform supports reliable voice automation across the entire customer journey, helping organizations improve service efficiency while maintaining high-quality customer experiences.
Built natively on Microsoft Azure, CiphraX combines advanced speech processing, AI orchestration, enterprise integrations, and adaptive large-language-model workflows to enable natural voice interactions at scale. The platform is designed for high-volume service environments and supports secure deployment in regulated industries where reliability, observability, and compliance are essential.
CiphraX provides the tools required to design, deploy, and operate AI-driven voice interactions while maintaining control over performance, governance, and integration with existing enterprise systems.
CiphraX Voice AI Platform
CiphraX enables organizations to implement both autonomous AI voice agents and AI-assisted workflows for human service teams. The platform helps automate routine interactions, assist live agents during calls, and manage conversational AI systems across languages, channels, and regions.
Core Capabilities
AI Voice Agents
Deploy domain-aware voice agents capable of handling multi-step conversations using real-time speech recognition, large-language-model reasoning, and voice synthesis.
AI Agent Assist
Support human agents with live transcription, intent recognition, sentiment analysis, and AI-generated recommendations during ongoing conversations.
AI Agent Lifecycle Management
Design, test, deploy, monitor, and continuously improve conversational AI systems through lifecycle management tools that provide observability and operational control.
Composable Voice Architecture
Build flexible conversational workflows using modular components including voice activity detection, barge-in handling, retrieval-augmented knowledge access, tool integration, and backend system connectivity.
Enterprise-Grade Foundation
CiphraX includes enterprise security and governance features such as encryption, role-based access control, audit logging, and data protection aligned with common compliance requirements.
Powered by Microsoft Azure
CiphraX integrates with Microsoft Azure services to provide scalable and secure AI infrastructure.
The platform supports Bring Your Own Keys (BYOK) and Bring Your Own AI (BYO-AI) architectures, allowing organizations to connect external language models, speech systems, and enterprise AI services while maintaining control over credentials, usage, and data boundaries.
CiphraX integrates with enterprise systems including CRM platforms, contact center infrastructure, and internal knowledge systems. The platform can be deployed as a managed SaaS service or in dedicated environments depending on operational and regulatory requirements.
Business Impact
Organizations using CiphraX can automate repetitive service interactions, improve response times, and support human agents with AI-driven assistance. The platform helps reduce operational workload while maintaining consistent customer service experiences across large-scale support environments.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listedSources
Publisher resources
1 linkLinked repositories
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