Cobrowse.io
Equip your agents to see customer problems clearly
- Category
- Support
- Registry category
- Customer ServiceVoice & Contact Center
- Vendor
- Cobrowse.io LLC
- Location
- Wellesley, Massachusetts, United States of America
- Reviews
- This marketplace has no ratings
- Listed on
- Google Cloud Marketplace
- Pricing
- 10 plans listed
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
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Build Provenance
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Reach Provenance
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Data Provenance
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Compliance Provenance
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What the publisher says
Cobrowse.io enables agents and customers to browse and navigate your digital platforms collaboratively in real-time. It breaks down traditional barriers to communication and delivers better outcomes for customers and agents alike.
A powerful suite of agent tools, including a laser pointer, annotation, and drawing tools augments the customer experience, allowing for rapid identification and resolution of the most complex issues.
Customer satisfaction is enhanced with personalized human guidance and agent productivity benefits from increased first-contact resolution and reduced average handling time.
Show the rest of the publisher’s description (39 more lines)
The benefits of co-browsing extend beyond the support experience, contributing to increased adoption of digital platforms, greater advocacy and increased revenue.
Cobrowse provides the same level of personalized, collaborative engagement, whether your customer is browsing your website on a desktop or mobile device, navigating your native mobile application or even third-party digital content.
Be a part of the Cobrowse experience. Try our free online demo.
Key Features
Mobile co-browsing
The same powerful suite of tools used for web browsing also supports native mobile applications for Android, iOS and more.
Universal co-browsing
Seamlessly follow your customer throughout their digital journey as they navigate third-party websites, applications and other content.
Private by default
Redacting all customer-specific data, text or images, by default to ensure no sensitive data is shared during a co-browsing session.
Session initiation
A range of session initiation options, from one-click connect to a 6-digit code, push notification or session link via SMS or email.
Session replay
Record a complete audit trail of every customer and agent action during a co-browsing session for training and conflict resolution.
Agent present mode
Share approved content from your websites or mobile applications with customers directly to improve understanding.
Mobile camera share
Customers can share a live feed from their mobile device during support calls to improve physical troubleshooting.
Remote control
Agents can take limited control of a customer’s web page or mobile app screen to perform permitted actions on the customer’s behalf.
Full device screen share
Customers can share their entire device screen, including third-party content, to extend problem-solving beyond in-app support.
Co-browsing benefits
Enhance customer satisfaction
Deliver improvements in CSAT and NPS with faster resolution times, less friction and a shared experience that fosters customer trust and loyalty.
Enhance agent satisfaction
Avoid the frustration resulting from miscommunication and improve agent efficiency and effectiveness during the most complex customer engagements.
Improve first contact resolution
Accelerate issue diagnosis and resolution and avoid escalating or transferring calls.
Customers are confident their issue has been solved and are less likely to produce repeat calls.
Increase sales conversion rates
Pre-sales agents can collaboratively guide users through complex elements of the buying process, such as online application forms, and reduce cart abandonment rates.
Generate additional revenues
Reintroducing personal guidance into the digital sales process opens new opportunities for agents to provide upsell and cross-sell recommendations.
Accelerate training/onboarding
Cobrowsing is an effective tool for training.
Real-time guidance helps problem-solving, accelerates learning and encourages long-term adoption and advocacy.
Ensure data privacy
Flexible redaction policies ensure co-browsing doesn’t expose sensitive information to agents, maintaining compliance with data privacy obligations.
Plans and pricing
10 plans listed
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
- Cobrowse.io LLC (opens in a new tab)
- Support (opens in a new tab)
- Technical Documentation (opens in a new tab)
- Support Articles (opens in a new tab)
Sources
- Marketplace listingGoogle Cloud Marketplace (opens in a new tab)
- Company recordOutside company data, matched on cobrowse.io
Reading the score
Disclosure · how many sources corroborate it
Evidence · what kind of evidence backs it
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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