bss_voice_solutions

• Unique voice-to-voice dialogue system and virtual customer assistants;
• Text-independent passive/hybrid voice biometrics;
• Real time speech analytics;
• Development tools;
• Highly accurate speech-to-text, NLU, sentiment analysis, and semantic interpretation engine.BSS solutions can be deployed both in-cloud and on-premise.

BSS delivers complete and secure end-to-end turnkey solutions to enable call centres' remote work (homeworking agents).

Licences are placed in the Register of Domestic Software (Реестр отечественного ПО), no VAT in 2021.

Our Clients:

Small, Medium and Large Enterprises in multiple business areas:

• Finance
• Insurance
• Retail and E-commerce
• Telecom
• Outsource contact-centers providers
• Logistics
• Healthcare
• Real Estate (including Managing Companies for residential complexes)
• State and Municipal Institutions
• Voice commands for web&mobile apps
• Smart Office (voice robotics IVR)
• Production (voice commands vs hand writing)

Features' List:

• Voice-to-intent NLP/NLU approach adjusting to peculiarities of the oral free speech. This allows to maintain natural dialogues and deliver high precision in intent recognition improving customer experience.
• Hybrid-structured dialogues are built partially on scripts where the time-to-market matters, and partially on deep-learning natural language models where customer-driven dialogue fits better.
• Built-in Named Entity Recognition and Slots Filling techniques make dialogues smooth and short avoiding excessive turns.
• CRM and RPA OOTB integration allows developing action-enabled VAs.
• Along with full-featured VAs, BSS offers simple solutions that allow customers to start their journey to VA from clear-cut use cases like call-steering IVR or automated form-filling.
• BSS’s own voice biometrics and speech analytics solutions enrich the power of VA as well as save costs of ownership thanks to using the same models in multi-tenancy mode.

How We Can Help Your Company:

1/ Minimize customers' time-waiting on a line

2/ Increase customers' loyalty due to speed and quality of communication and feedback

3/ Increase call-center capacity and decrease Operators' loading

4/ Monitor and supervise Operators' scripts

5/ Deliver impact on sales

This application is

available in [Russian].