Now Assist for IT Operations Management
AI that sees problems, takes action, fixes issues—across your entire IT stack
- Category
- Analytics
- Registry category
- Software DevelopmentDevOps & CI/CD
- Vendor
- ServiceNow (ServiceNow, Inc.)
- Location
- SANTA CLARA, CA
- Reviews
- This marketplace has no ratings
- Listed on
- Google Cloud Marketplace
- Pricing
- 1 plan listed
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
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Compliance Provenance
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What the publisher says
Alert noise is a solved problem. Investigation isn't.
Most monitoring tools tell you something is wrong. They don't tell you what it means for the business, why it's happening, or what to do about it. Your SREs end up doing that work manually — correlating alerts, pulling metrics and logs, tracing dependencies, figuring out blast radius — before they can even start fixing anything.
Now Assist for ITOM changes that workflow. A coordinated team of AI agents handles the investigation end to end: analyzing the alert, pulling related incidents and changes, assessing business service impact against your CMDB, surfacing probable cause, and — where appropriate — triggering remediation automatically or routing to the right team with a full context package ready.
Show the rest of the publisher’s description (10 more lines)
This isn't a chatbot that answers questions about your infrastructure. It's an active participant in your operations workflow, running parallel investigation threads the moment an alert fires — so your engineers spend time resolving issues, not assembling the picture.
What makes it different
Unlike point observability tools that detect and notify, Now Assist for ITOM operates inside the ServiceNow AI Platform — where your CMDB, incident history, change records, and business service data already live. That context is what separates a meaningful alert from noise, and a useful root cause analysis from a guess. Every investigation is grounded in your actual environment: what's connected, what it supports, who owns it, and what's changed recently.
The agents don't operate in isolation. They're orchestrated — alert analysis, log correlation, business impact assessment, related change analysis, and remediation execution all run as a coordinated workflow, with human-in-the-loop approval gates built in where your policies require them.
Key capabilities
- Multi-agent alert investigation— Parallel agents analyze alert history, related incidents, recent changes, log entries, and user impact simultaneously. No manual correlation.
- CMDB-grounded business impact assessment— Every alert is evaluated against your live service topology. Agents surface which business services are affected, their criticality, and who owns them — before a human gets paged.
- Probable cause identification—Agents synthesize signals across your observability stack to generate a ranked, explainable root cause analysis — not a list of possibilities.
- Automated or approved remediation—Agents can execute remediation workflows directly or route to the right team with full investigation context, reducing handoff friction and time to resolution.
- Observability ecosystem integration—Works alongside your existing monitoring tools, including New Relic and Kentik, pulling in external signals as part of the investigation chain.
Plans and pricing
1 plan listed
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingGoogle Cloud Marketplace (opens in a new tab)
- Company recordOutside company data, matched on servicenow.com
- Official registersearch.gleif.org (opens in a new tab)
Reading the score
Disclosure · how many sources corroborate it
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Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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